FAQ
Answers to your most frequently asked questions.
Return and Exchanges
Due to the personal nature of our products, we can not accept returns. It is, however, our utmost priority that you are happy with your Essentially Haitos experience, so under certain conditions we may accept an exchange.
My order was damaged during shipping. What can I do?
In the unhappy event any of your products arrives damaged, please contact us via email at karen@essentiallyhiatos.com as soon as possible and we will work quickly to resolve the issue. If possible, attach a picture of the damaged item in your email.
May I change / cancel my order?
Absolutely! Please contact us via email at karen@essentaillyhaitos.com within 24 hours of placing your order and we will change or cancel it per your request.